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Key Elements EthicsIntegrityTrustTrainingTeamworkLeadershipRecognitionCommunicationThis paper is meant
Pitfalls to be avoided in TQM (TRAUMA) Wrong FocusUndefined Role Of Middle ManagementAnnoying Quality SloganThe Understanding Of QualityMeasuring Using The Wrong IndicatorsTeams Competing With Each OtherReplicating OthersCulture Replaces System PitfallAppropriateness Of TQM
Steps in implementing TQM Identify the need for a changeClarify the vision and missionSurvey key customer groupsIdentify Critical Success Factors (CSF)Map out major processes and sub-processesTrain and re-train employeesDevelop an improvement planMeasure and Report
Characteristics of successful TQM companies Commitment

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